1. Product Information
- What types of bicycles and e-bikes do you offer?
We offer a wide range of bicycles, including mountain bikes, road bikes, and hybrid bikes, as well as electric bicycles with varying power levels, battery capacities, and features suitable for commuting, off-road adventures, and casual rides.
- Are your e-bikes compliant with local regulations?
Yes, our e-bikes are designed to comply with the regulations in the United States, Canada, and the European Union. However, we recommend checking your local laws regarding speed limits, age restrictions, and helmet requirements before use.
- Do your bikes come pre-assembled?
Our bikes are shipped 85% pre-assembled. You will need to attach parts such as the front wheel, pedals, and handlebars. We provide a detailed assembly guide and tools in the package.
- How far can I ride on a single charge with an e-bike?
The range varies depending on the model, battery size, and riding conditions. On average, our e-bikes offer a range of 40–60 miles per charge under standard conditions.
- What is the weight capacity of your bicycles?
Most of our bikes support a weight capacity of up to 120 kg (265 lbs). For specific models, please check the product details.
2. Shipping and Delivery
- Where do you ship from?
We ship directly from our local warehouses in the United States, Canada, and the European Union to ensure fast delivery without the need for customs clearance.
- How long does shipping take?
Shipping times vary by region:
- United States: 3–7 business days.
- Canada: 5–10 business days.
- European Union: 5–10 business days.
- Do you offer free shipping?
Yes, we offer free shipping for all orders within the United States, Canada, and the European Union.
- Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email. You can use this to track your order on our website or the courier’s website.
- What happens if my order is delayed?
While we strive to deliver your order on time, delays may occur due to factors beyond our control, such as weather or carrier issues. Please contact us at info@birdogu.com for assistance.
3. Warranty and Returns
- Do your bikes come with a warranty?
Yes, all our bicycles and e-bikes come with a 1-year warranty covering manufacturing defects.
- What is your return policy?
We offer a 15-day return policy for unused and undamaged products in their original packaging. Return shipping fees may apply.
- How do I file a warranty claim?
To file a claim, please contact us at info@birdogu.com with your order details, proof of purchase, and photos of the issue.
- Can I return a bike if I’ve already used it?
We accept returns for used bikes only if there is a manufacturing defect covered under warranty. Otherwise, bikes must be unused and in their original packaging for a return.
4. Payments and Orders
- What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Klarna (for installment payments, where available).
- Is my payment information secure?
Yes, we use industry-standard encryption to ensure your payment details are safe and secure.
- Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. Please contact us at info@birdogu.com as soon as possible.
- Do you charge sales tax?
Sales tax will be applied at checkout based on your local tax regulations.
5. Maintenance and Support
- How do I maintain my bike?
Regular maintenance includes checking tire pressure, lubricating the chain, and inspecting brakes. For e-bikes, ensure the battery is charged and stored properly when not in use.
- Where can I find replacement parts?
We offer replacement parts for all our bikes and e-bikes. Visit our website or contact customer support for assistance.
- What should I do if my bike arrives damaged?
Please inspect your bike upon delivery. If you notice any damage, contact us within 7 days with photos of the damage and your order number.
- Can I upgrade my bike’s battery or motor?
Upgrades may be possible for certain models. Contact our support team to discuss compatibility and options.
6. General Questions
- Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Contact us at info@birdogu.com for a quote.
- Can I test ride a bike before purchasing?
Currently, we do not offer test rides. However, we provide detailed product descriptions, customer reviews, and a return policy to help you make an informed decision.
- How do I contact customer support?
You can reach us via email at info@birdogu.com or by phone at +90 551 671 80 67. Our support hours are 09:00 – 17:00 (UTC+3).
- Do you offer financing options?
Yes, we partner with [e.g., Klarna, Affirm] to offer installment payment plans. Options will be displayed during checkout if available in your region.